Now Hiring

Last Chance Escape Games- Game Master (Part-Time)

Reports To: LCEG Shift Manager                                FLSA: Non-exempt (hourly)

 

This position performs responsible customer service work, ensures the smooth operation of Escape Room games, and provides for an overall positive customer experience.

 

Essential Job Functions:

Must be able to perform the following essential functions with or without reasonable accommodation:

  • Provide excellent and responsive customer service to individuals and groups, in person or on the phone

  • Process customer reservations in person, on the phone or via email

  • Check customers in ensuring reservations and waivers are fully complete

  • Accurately process and account for customer payments electronically or via cash

  • Use applicable computer programs including the reservations system, escape game monitoring systems, discount redemptions, and general office programs including email and word processing

  • Set up and reset the escape rooms for each customer groups use according to specified instructions and within a timely manner; help other employees with their resets when possible

  • Ensure the cleanliness and tidiness of the office, including sweeping, mopping and/or vacuuming the common spaces or escape rooms; removing trash; cleaning up any spills or broken items; and restocking restroom and office supplies as needed

  • Use appropriate problem solving skills to address customer concerns or inquiries or to resolve issues with customer games to create a seamless guest experience

  • Develop and maintain excellent working relationships with customers, employees, and the public

  • Identify props or fixtures that are broken, worn, or otherwise needing repair and attention as soon as possible

  • If applicable, make small repairs or adjustments to props and systems as soon as possible to ensure games run smoothly and/or notify the manager of any props or systems not easily repairable

  • Keep the manager and/or owners informed about significant events, including major game problems or repairs, especially if they could impact health or safety or negatively impact customer experience

  • Perform the physical requirements of resetting game rooms following sessions, including reaching, light lifting (up to 5-10 lbs)

  • Must be able to legally work in the United States 

  • Perform other related duties as assigned

 

Qualifications

Any combination of qualifications demonstrating candidate’s knowledge, skills, and abilities will be considered:

  • At least one year of relevant customer service, administrative or operational employment experience

  • General working knowledge of computer systems and web-based programs and applications and ability to learn basic programs within a short period of time

  • Prior experience working with point-of-sale programs or cash-handling is helpful

 

LCEG is an equal opportunity employer and does not unlawfully discriminate on the basis of race, color, national origin, religion, age, gender, sexual orientation, marital status, disability, genetic information, veteran status or any other basis prohibited by federal, state, or local law. LCEG will provide reasonable accommodation for persons with disabilities during the selection process if requested. Applicants are responsible to notify LCEG of the accommodation needed at the time of application or at least two weekdays prior to the date needed.

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Download Application

Submit applications in person or via email at info@lastchanceescape.com

Last Chance Escape Games

1105 Parkside Lane

Suite 1300

Woodstock GA, 30189

Ph: (678)265-8828

Hours of Operation

Mon-Wed: By Appointment

Thurs: 5:30PM-9PM

Friday: 5:30PM-10PM

Saturday: 11AM-10PM

Sunday: 11AM-8PM

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